ICT PENETRATION AND UTILIZATION IN LOCAL AUTHORITIES IN KENYA: THE STATUS AND IMPLICATIONS

  • J. M. Wafula Jomo Kenyatta University of Agriculture and Technology, Nairobi, Kenya
  • B. M. Kiula Jomo Kenyatta University of Agriculture and Technology, Nairobi, Kenya
Keywords: ICT-penetration, ICT-utilisation, ICT-infrastructure

Abstract

Effective penetration and utilisation of ICT in the public service for high-end value-adding operations in local
government is crucial to enhance effective and efficient services that satisfy the citizens and other stakeholders.
ICT penetration and utilization in the local government has not reached the levels necessary to reap the benefits of
ICT in service delivery. This study sought to find out the status of ICT penetration and utilization and what the
observed status implies. Three councils were purposively selected for this study. Stratified random sampling was
employed to obtain respondents within the councils. Eighty respondents were obtained with a ratio of
proportional allocation being used to allocate proportionate samples to the councils and their departments based
on the respective staff populations. An ICT penetration and utilization index was developed based on a custommade
weighting. Pearson Moment of Correlation Coefficient and test of statistical significance were used to
compare the strength of linear relationship between the index and ICT resources with descriptive statistics being
used to analyze the results. ICT penetration and utilization was found to have a significant linear relationship with
ICT resources, the level of education, age, length of service and the job scale of staff. Great investment in ICT
resources and better educated staff was recommended towards improved ICT penetration and utilization in local
authorities.

Published
2019-05-15